Support
Managed Services
ECM and CMS applications which are rapidly growing in volume over time, require consistent maintenance and upkeep.
Syshe Content Solutions provides remote support and maintenance for
ECM / CMS systems, where a client needs additional ongoing support to keep their systems up and running in the same healthy state as when the system was created.
Syshe Content Solutions can also provide a 'get well' plan/strategy for ECM/CMS systems that have become unusable or difficult to execute due to neglected maintenance.
24/7 support contracts
For clients that require a much higher level of SLA, Syshe Content Solutions can offer 24/7 3rd line support contracts.
This will guarantee remote support to restore any downtime, and stabilize the application out of business hours.
Desktop Support
For smaller clients, Syshe Content Solutions offers Desktop Support. This consists of help with PC/Laptop issues, OS, Bios and Hardware Fixes. This can also be available as an out of hours on call service at a premium